Ticket Revision Express (TRE)

Need to Update, Cancel or Re-Mark Your Locate Request?

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Ticket Revision Express

Ticket Revision Express (TRE) is designed to quickly and easily
make the following ticket revisions:

Updating

When your excavation work extends past the “Expires Date” on the original ticket but the work remains the same.

Cancellations

When your excavation work extends past the “Expires Date” on the original ticket work remains the same.

Re-Mark Requests

When markings on the ground become illegible due to weather or construction activity but the scope and nature of the work remains the same.

Important Reminders for Using the TRE Feature:

If your UPDATE BY day has passed, you will not be able to utilize TRE. You will need to contact Virginia 811 or enter your revisions via the Web Ticket Entry (WTE) or Single Address Ticket (SAT) online pages.

The original ticket must have an established e-mail address.

TRE Operates on the Following Internet Browsers:

Edge

Mozilla Firefox

Google Chrome

Runs On Most Mobile Devices

Troubleshooting and Clearing Cache When Using TRE:

Using Windows 7 or 10, press Start Button and type “cmd” (without quotation marks) in the Search field and press Enter.

At the Command prompt, type “ipconfig /flushdns” (without quotation marks but with space after “ipconfig”) and press Enter.

You should receive the message “Successfully flushed the DNS Resolver Cache”.