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About Us

Who or What is Virginia 811?

Virginia 811 (VA811) is the not-for-profit organization created by Virginia’s utilities to protect their underground facilities.

The Process

  • An individual or company is planning to excavate.
  • A ticket request is made online OR a call is made to VA 811. This is easy and no cost to the excavator/homeowner!
  • The ticket is electronically delivered to member utilities. Member utilities mark their facilities or employ a contract locator to perform their locates. The locator responds to our electronic system and a response is sent to the excavator/homeowner.
  • Learn more about the process here.

Quality Statement

To operate a quality-driven, mission critical, employee-focused organization that provides an underground damage prevention safety program for all Virginia stakeholders by continually improving the effectiveness of our quality management system as it pertains to the ISO 9001:2015 International Standard, while emphasizing a positive customer experience.

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