Important Update: Scheduling of Tickets Now Available in Exactix
The Scheduling of Tickets (or locate requests) function is now built directly into the Exactix system.
The Exactix platform allows registered users the ability to schedule locate requests including:
- Locate By/Due Date: Request a Locate By date between two to twelve full working days starting from 7:00 AM the next business day after the creation of the locate request, with the time for the locate by/due date set at 7:00 AM.
- Response Due Date: Maintain the existing practice of setting the response due date to align with the Locate By date.
- Update By Date: Maintain the existing practice of setting the Update By Date to 13 full working days from the Locate By date at 11:59 PM.
- Expiration Date: Maintain the existing practice of setting the Expiration Date to 15 full working days from the Locate By date at 7:00 AM.
Enhanced Flexibility
Schedule work dates for marking with increased flexibility.
Advance Preparation
Allows for proactive planning and preparation.
Assistance to Locators
Aids locators in managing their workload effectively.
Improved Notification
Enables better notification to locators, ensuring timely completion of locates.
Resource Optimization
Facilitates the allocation of resources to handle heavy work volume promptly.
This new software modification aligns with the recent amendment to The Underground Utility Damage Prevention Act, allowing users to schedule excavations up to 12 working days in advance. The feature is available to all users, including those using Web Ticket Entry (WTE) accounts, Single Address Ticket (SAT), and those submitting Locate Requests over the phone.
Scheduling of Tickets Frequently Asked Questions
Virginia 811 introduced the option to schedule excavations on December 20, 2023. Implementing this scheduling feature aligns with the July 1, 2023, law change to the Underground Utility Damage Prevention Act of Virginia, specifically the revision in § 56-265.19 A. This amendment allows for the scheduling of excavation up to 12 working days in advance, providing more flexibility in marking work dates. Regarding scheduled excavations, tickets will remain open for 15 working days following the stated date of work.
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Scheduling tickets allows for:
- Enhanced Flexibility: Schedule work dates for marking with increased flexibility.
- Advance Preparation: Allows for proactive planning and preparation.
- Improved Notification: Enables better notification to locators, ensuring timely completion of locates.
- Assistance to Locators: Aids locators in managing their workload effectively.
- Resource Optimization: Facilitates the allocation of resources to handle heavy work volume promptly.
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The scheduling feature is available to all users.
Per § 56-265.19 A, the scheduling capability allows for excavation scheduling up to 12 working days in advance.
The output ticket formats will not change in any way. The only changes visible on the delivered ticket would be the date values.
Weekends and holidays are no longer available for scheduling.
If all utilities have responded to the positive response, if there is no clear evidence of unmarked utilities, and if you agree with the responses, you can start your project.
You cannot revise this date once the ticket has been scheduled. If you realize there is an error after submitting a scheduled locate request, you must cancel the ticket and create a new one.
White lining is not required but always recommended.