A Single Address Ticket (SAT) is a request by a homeowner or contractor to have utility lines marked at a single address. Once a single ticket is requested and processed, crews are dispatched to the address to mark utility lines with environmentally friendly marking materials. You should submit your dig request, or “ticket” three full working days prior to beginning your project.
Users will then receive a message informing them of successful submission. After the request has been processed, users will receive an email from VA811 confirming that their ticket has been processed. This email will include the ticket number.
NOTE: This program works best using Google Chrome, Apple Safari, and Microsoft Edge browsers.
Public vs. Private – What’s the difference?
Some underground utilities on your property will not be marked by Virginia811 members because they are not owned by our members.
These can include underground lines to septic tanks, electric lines to sheds or landscape lighting, lawn sprinkler systems, and more.
Here’s one general rule: if the utility runs from the street to the meter, it will be marked. If the utility is installed from the meter to another location on your property, it will not be marked.
See this video that explains the difference:
Examples of Private Lines
- Electric lines to outbuildings (detached garages or sheds)
- Sprinkler systems
- Lines related to satellite or dish television
- Landscape lighting
- Invisible pet fences
- Septic tanks and lines associated with them
- Propane tanks and lines associated with them