Virginia 811 is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Virginia 811 Website (“the Website”) and explains how Virginia 811 collects, uses, and discloses your data. This privacy notice also explains your rights to control, correct, access, and delete your personal information that is collected by Virginia 811 when you interact with our website. By using the Virginia 811 Website, you consent to the data practices described in this statement.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Website or otherwise interact with us to stay informed about our information practices and the choices available to you.
We collect information only for the purposes described in this policy, and we collect only the minimum amount of data necessary to achieve these purposes. We will retain and store your data only as long as necessary to achieve these purposes, and we delete your data when we no longer have a need to retain it or upon your request to delete your information.
Collection of your Personal Information
Virginia 811 collects personally identifiable information that you provide to us directly, such as your e-mail address, name, home or work address or telephone number. Virginia 811 also collects anonymous demographic information, which is not affiliated with other personal identifiers and is therefore not traceable to you, such as your ZIP code, age, and gender preferences. We also collect information regarding your interests and favorites to enhance your interaction and experience with our Website.
There is also information about your computer hardware and software that is automatically collected by the Website. This information can include: your IP address, browser type, domain names, access times and referring to Website addresses. This information is used by Virginia 811 for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Virginia 811 Website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Virginia 811 public message boards, this information may be collected and used by others. Virginia 811 has no control over the use of this publicly posted information by third parties. Virginia 811 does not read any of your private online communications.
This policy does not apply to information collected offline or through other means, including on any other website or through a third-party website that may link or be accessible through the Virginia 811 Website. Virginia 811 encourages you to review the privacy statements of websites you choose to link to from Virginia 811’s Website so that you can understand how those Websites collect, use and share your information. Virginia 811 is not responsible for the privacy statements or other content on third party Websites outside of the Virginia 811 and Virginia 811 family of Websites.
Use of your Personal Information
Virginia 811 collects and uses your personal information to operate the Virginia 811 Website and deliver the services you have requested. Virginia 811 also uses your personally identifiable information to inform you of other products or services available from Virginia 811 and its affiliates. Virginia 811 may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Virginia 811 does not sell, rent or lease its customer lists or customer personal information to third parties. Virginia 811 may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Virginia 811 may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Virginia 811, and they are required to maintain the confidentiality of your information.
Virginia 811 does not collect, process, or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Virginia 811 keeps track of the Websites and pages our customers visit within Virginia 811, in order to determine what Virginia 811 services are the most popular. The website uses tracking technologies that include but are not limited to Google Analytics, Facebook Pixel, and TV Squared. This data is used to deliver customized content and advertising within Virginia 811 to customers whose behavior indicates that they are interested in a particular subject area.
Virginia 811 Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Virginia 811 or the site; (b) protect and defend the rights or property of Virginia 811; and, (c) act under exigent circumstances to protect the personal safety of users of Virginia 811, or the public.
Use of Cookies
The Virginia 811 Web site use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Virginia 811 pages, or register with Virginia 811 site or services, a cookie helps Virginia 811 to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Virginia 811 Web site, the information you previously provided can be retrieved, so you can easily use the Virginia 811 features that you customized. The site only uses cookies when a user is logged in.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Virginia 811 services or Web sites you visit. You may also avoid logging in or deleting your account as an alternative means for declining cookies. Finally, you may decline cookies using the cookies banner pop-up on our homepage when you visit the site.
Security of your Personal Information
Virginia 811 secures your personal information from unauthorized access, use or disclosure. Virginia 811 secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions or other information provided through your Client Account portal will be encrypted.
Our employees undergo annual cybersecurity training.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information and employ commercially reasonable cybersecurity measures, we of course cannot completely guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
- Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing Helpdesk@va811.com.
- Targeted Advertising. If you do not want us to use the information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by emailing Helpdesk@va811.com.
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website and visiting your account profile page.
You may also send us an email at Helpdesk@va811.com to request access to, correct, or delete any personal information that you have provided to us. Generally, we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages.
Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.
California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:
- Confirm whether we process their personal information.
- Access and delete certain personal information.
- Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
- Data portability.
- Opt-out of personal data processing for:
- targeted advertising (excluding Iowa);
- sales; or
- profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
- Either limit (opt-out of) or require consent to process sensitive personal data.
The exact scope of these rights may vary by state. To exercise any of these rights please email Helpdesk@va811.com.
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16 via our website. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at Helpdesk@va811.com. If you are under the age of 16 and wish to obtain our services or provide personal information on our website, ask your parent or legal guardian to contact us.
Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information.
Changes to this Statement
Virginia 811 will occasionally update this Statement of Privacy to reflect company and customer feedback. Virginia 811 encourages you to periodically review this Statement to be informed of how Virginia 811 protects your information.
Contact Information
Virginia 811 welcomes your comments regarding this Statement of Privacy. If you believe that Virginia 811 has not adhered to this Statement, please contact Virginia 811 at Helpdesk@va811.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Revised 6/27/2025