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How To/ When To

How:

Hey, you can handle a computer, making a phone call should be easy.
Just call 811 – You will be connected to our one-call center located in Roanoke, Va. A courteous professional will help you complete your ticket submission. Even more convenient, you can submit a locate request by using our Single Address Ticket (SAT) application. To access the application, CLICK HERE!

Can I complete a ticket submission online?

Yes, you can! Please use our Single Address Ticket (SAT) application. To learn more about SAT and access application, CLICK HERE

When should I call?

To avoid damaging underground utility lines on their property, homeowners should contact Virginia 811 at least 3 working days (excluding weekends and legal holidays) before beginning any digging project. If you have a mobile device or computer with internet connection, you can submit a request online. 

Call Virginia 811 from 7 a.m. to 5 p.m. on weekdays.

Why should I call?

Calling 811 before you dig is the LAW.

If you are planning any type of digging project, you should call just to be on the safe side.  Many utilities, such as cable television lines, are buried very close to the surface.  While it might not be life threatening, you’d hate to miss the big game because you were planting begonias.  There is no cost to the homeowner for our service, so you really have no downside.

I hired a contractor. Should I still call 811?

It is the contractor’s responsibility to call before digging.  Be insistent on this because you are the one who will be endangered or inconvenienced if your contractor hits a utility.

Also, be understanding.  We live in a fast-paced world and everyone wants their projects completed promptly, however, allowing time for marking is just good sense. Some contractors seek to gain advantage by saying they can start a digging project without marking. That is a violation of Virginia law.

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