How To/ When To

How:

Hey, you can handle a computer, so this should be easy.
Just click on the “click before you dig” button just above.

Or, if you prefer, call 811, and you will be connected to our contact center located in Roanoke, Va. A courteous professional will help you complete your ticket submission.

Can I complete a ticket submission online?

Yes, you can! Please use our Single Address Ticket (SAT) application. To learn more about SAT and access application, CLICK HERE

When should I contact Virginia 811?

To avoid damaging underground utility lines on their property, homeowners should contact Virginia 811 at least 3 working days (excluding weekends and legal holidays) before beginning any digging project. If you have a mobile device or computer with internet connection, you can submit a request online. 

Call Virginia 811 from 7 a.m. to 5 p.m. on weekdays or use our Single Address Tickets program 24 hours a day, 7 days a week..

Why should I contact Virginia 811?

Contacting Virginia 811 before you dig is the LAW.

If you are planning any type of digging project, you should contact Virginia 811 just to be on the safe side.  Many utilities, such as cable television lines, are buried very close to the surface.  While it might not be life threatening, you’d hate to miss the big game because you were planting begonias.  There is no cost to the homeowner for our service, so you really have no downside.

I hired a contractor. Should I still contact Virginia 811?

It is the contractor’s responsibility to contact Virginia 811 before digging.  Be insistent on this because you are the one who will be endangered or inconvenienced if your contractor hits a utility.

Also, be understanding.  We live in a fast-paced world and everyone wants their projects completed promptly, however, allowing time for marking is just good sense. Some contractors seek to gain advantage by saying they can start a digging project without marking. That is a violation of Virginia law.