Questions from Underground Utility Owners

Click on the link below to get the form.

CLICK HERE for a copy.

CLICK HERE for a form that should be completed and submitted to VUPS.

Yes, VUPS offers a 2% discount if payment is received at our collection service within 10 days. A 1% discount is offered for payments received within 20 days. If you have questions about the discount plan, please call Jim Allen at (540) 985-9355 Ext. 2001

Yes, E-Bills can be sent on request. Contact Jim Allen at (540) 985-9355 ext 2001 with your request.

Yes, payments should be mailed to VUPS, Inc. at P.O. Box 60970  Charlotte, NC 28260-0970. This is our payment collection service with Wachovia Bank.

An invoice is generally mailed on the 4th business day following the month of activity.

The cost of operating the Miss Utility of Virginia notification center is divided up among the member facility owners based on the number of notices that they receive each month. The current charge is $1.05 per ticket transmitted.

Contact our Controller, Jim Allen.
Phone: (540) 985-9355 ext 2001

OR

Accounting Assistant, Angie Stejakoski
Phone: (540) 985-9355, ext. 2024

Fax (540) 342-8250
Mail: VUPS, Inc.
1829 Blue Hills Circle NE
Roanoke, VA 24012-8661

Our Newtin Positive Response system uses Microsoft’s .NET Framework. Version 1.1 must be installed on your computer for this to work. Once that is done, minor setting changes will need to be made on your computer.

CLICK HERE for instructions for .NET setup and setting changes.

CLICK HERE to see the instructions for responding through our Internet site.
Right click and select “Save Target As…” to save the file to your computer for faster printing.

CLICK HERE to see the Positive Response Codes.

If you need an Account and password, call us at 811 or 1-800-552-7001 and follow the prompts for “other questions and information” to speak with our Help Desk staff.

You can post the response by dialing – 1-800-552-3120, selecting Option 2 and entering your “User Account Number” and then the ticket number. When using the telephone access to the Positive Response System, follow the prompts and press “1″ for “A” or “2″ for “B”. You can also respond over the internet and by batch process from your receiving software. If you do not have a “User Account Number” or you need to set up batch response, call us at 811 or 1-800-552-7001 and follow the prompts for “other questions and information” to speak with our Help Desk staff.

CLICK HERE to see the script used for the telephone response system.

Right click and select “Save Target As…” to save the file to your computer for faster printing.

The cost of operating the Miss Utility of Virginia notification center is divided up among the member facility owners based on the number of notices that they receive each month. The current charge is $1.05 per ticket transmitted. There is no set up charge or annual fee.

Contact one of the following people in our Public Awareness & Training Department by dialing 540-985-9355
Dave Price – ext 2006 
Steve Light – ext 2051

or call our Help Desk at 811 or (800) 552-7001 and follow the prompts for “other questions and information.”

Please provide your address, phone number and the type of underground utility that you own. Utility management firms and contract locators are welcome to submit membership requests for their clients, however VUPS must have a contact with the underground utility owner and a direct billing contact. Once we have this information, we will send you a new member packet that contains all of the information you need to start receiving notices.

The Positive Response System e-mail and fax confirmation messages now contain a name and phone number so that excavators can contact the utility directly in the event that there are questions about a particular ticket.  Please click here to update your contact.

Even if you use gridlets (approx. 250 ft. x 250 ft. squares) to populate your location database, excavators may not be able to describe their dig area with the same detail. If one gridlet that you selected in your database is part of a grid (approx. 1200 ft. x 1200 ft. squares) that the excavator describes as his dig area, then you will be notified. Regardless of the mapping system used, there will always be some over-notification. With our new Norfield Data Systems, Inc. mapping system we have reduced outgoing ticket volume by approximately 17% for the southern part of the state.

Contact Cathy Waldron by phone at (540) 985-9355 Ext 2009. Please note that in order to prevent duplicate resends we require that Cathy have telephone contact with you while we resend the notice. Each resend results in an additional ticket transmission on your monthly bill!

Contact Cathy Waldron at (540) 985-9355 extension 2009, or the HelpDesk at 811 or (800) 552-7001 and follow the prompts for “other questions and information.”

Our Newtin Mapping system uses Microsoft’s .NET Framework. Version 1.1 must be installed on your computer for this to work. Once that is done, minor setting changes will need to be made on your computer. CLICK HERE for instructions for .NET setup and setting changes.

CLICK HERE for instructions on using the Grids/Gridlets program. For faster printing, Right click and select “Save Target As…” to save the file to your computer.

CLICK HERE for instructions on using the Polygon program. For faster printing, Right click and select “Save Target As…” to save the file to your computer.

If you need an Account and password, call us at 811 or 1-800-552-7001 and follow the prompts for “other questions and information” to speak with our Help Desk.