Contact VA811

Who should I contact if I have a question?

For fast service, call our Help Desk at 811 or 1-800-552-7001 and follow the prompts for “other questions and information.”  The Damage Prevention Specialists who answer cannot take notices of excavation, they are there to answer your questions and assist you. If you need to talk to the management staff at the center, call the business office at 540-985-9355 and select the appropriate extension below.

Accounting Department
Jim Allen, Controller – ext 2001

Human Resources Department
Elaine Roop, Director – ext 2012

Information Technology Department
Debbie Hofbauer, Director – ext 2007

Operations, Training & Public Awareness Department
Steve Light, Director – ext 2051

Chief Executive Officer
Rick Pevarski – ext 2005

What information do you ask for on a ticket?

Click here to see the Questions we ask when you call.

Click here to view/download an Information form to use in preparation for a call.

Can I enter “notices of excavation” over the Internet?

Yes, you can enter notices 24 hours a day, seven days a week. Web Tickets entered prior to midnight on any “working day” as defined in the Damage Prevention Act will have time periods calculated beginning at 7:00 AM on the next working day after they are entered. Tickets entered on weekends or holidays will have time periods that begin at 7:00 AM on the second working day after they are entered.(Normal tickets cannot be “taken” on weekends or holidays. They are treated as if they were entered on the first working day after the weekend or holiday.)
In order to get a Web Ticket Account, you will be required to participate in a training session provided by Miss Utility of Virginia (at no cost).  The Virginia Web Ticket Entry system does not just involve entering text information, it involves using our GIS mapping system as you identify your excavation area.

To request Web Ticket Entry training, please visit our Training section for information on how to get training.

What are the office hours for the Miss Utility of Virginia center?

The call center is open from 7 AM to 5 PM to take all types of “notices of excavation” by telephone.

What is an “emergency”?

Virginia state law defines an emergency as follows – “Emergency” means a sudden or unexpected occurrence involving a clear and imminent danger, demanding immediate action to prevent or mitigate loss of, or damage to, life, health, property, or essential public services.

What are the Miss Utility of Virginia telephone numbers?

Call before you dig  811 or 1-800-552-7001
For normal excavation work – Press 1
For emergency excavations – Press 1 and follow prompts
Positive Response System Press 2 or call 1-800-552-3120
To reach the Help Desk – Press 3
Business Office (See “Who should I contact?” below.) 1-540-985-9355


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