About Us

Who or What is Virginia 811?

Virginia 811 (VA811), commonly called Miss Utility of Virginia, is the not-for-profit organization created by Virginia’s utilities to protect their underground facilities.

The Process

An individual or company is planning to excavate.
A call is made to VA 811, or someone uses our Single Address Tickets program.
We gather information about the excavator and the proposed dig site. This information is electronically delivered to member utilities. Member utilities mark their facilities or employ a contract locator to perform their locates. The locator responds to our electronic system and a response is sent to the excavator.

 

Quality Policy

To operate a quality-driven, mission critical, employee-focused organization that provides an underground damage prevention safety program for all Virginia stakeholders by continually improving the effectiveness of our quality management system as it pertains to the ISO 9001:2015 International Standard, while emphasizing a positive customer experience.